BEWARE - ICE MAKER WORTHLESS
Unhappy
6/20/2020
have had numerous repair attempts to get ice maker to stop freezing over, requiring monthly defrosting. nothing has worked. samsung has done nothing to resolve. i totally regret now having purchased all samsung matching black stainless steel kitchen appliances because replacing refrigerator with another brand and still having matching appliances will be a challenge. very unhappy with samsung. do not buy this refrigerator.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed.
JandoPVB
5/29/2020
cheap parts, expensive price tag. within 3-4 months, cracked produce drawer and rail (plastic piece broken) as well as a piece on the slide shelf. horrible plastic parts and may not be covered??
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Pretty good overall usability m
Samm
4/13/2020
I like the "preview" windows that you can open to get some things on the shelf. The fridge itself is easy to clean and I didn't know until a few days later you can adjust the temperature
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Very Disappointed
Very unhappy
2/2/2020
ice maker not working again, repaired once. now the freezer is not functioning correctly. see photos, before and 1 min after power cycling it. white stuff at the dispenser, melting ice cubes
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Disappointment
AKB1953
1/31/2020
ice maker failed less than 1 year of ownership but after warranty expired . no wonder samsung warranty is so short, will not own up to the poor quality. always owned samsung. but no more.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
The frdige is outstanding
RedHawk
1/28/2020
the fridge itself is working beautifully, i would expect nothing less from samsung. i enjoy the options of what flex can do has made this purchase even better.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ice Maker...terrible
Laura
11/12/2019
the refrigerator is beautiful, perfect size, and versatile, but the ice maker ruins any and all of the good qualities. design defect that samsung won't warranty.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Very bad ice maker
katz
10/15/2019
i like every thing about it except for the ice maker. it gets defrosted all the time and makes noises too. we had to shut it off for good.
very nice color and no fingerprints.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
worst Ice maker EVER
Ice Maker poor
9/24/2019
this is the worst ice maker i have ever had. it freezes, then backs up. repair: there isn't one. plus when it does work (maybe twice a week) the crushed ice is extremely s l o w.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great looking and very efficient!
CJhome
2/13/2019
For being the elephant in the room, this fridge blends in very well! Very sleek looking and modern. Everyone asks what is this new piece of technology!? This new appliance can modernize your kitchen very quickly!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Fridge!
Papa Smurf
10/5/2018
Great Fridge! I really liked it, it kept my food cold
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Beautiful but beware!,
Lsnyder321
9/30/2018
I bought this refrigerator two years ago. In my opinion, it's still new, it's been well taken care of. The ice maker has already quit working and now I have found areas where the black stainless is flaking off! I am not pleased and I would not recommend this product, the only thing I can say is it's beautiful.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
worst refigerator eveer
upset consumer
9/16/2018
We bought this refrigerator about 2 years ago. I month after the first year the compressor went out, thankfully we had an extended warranty. Less than 8 months later, the ice maker and freezer went out again. 6 weeks after repairing it started making noise again. This time 2 evaporators were fixed. Now about 1 month later its starting to make loud noises again, will most likely go out again. After our 5 year warranty is over will buy a new refrigerator but will NOT be a Samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice Fridge but Terrible Ice Maker
Coop901
8/16/2018
I love this fridge, but I've had constant problems with the ice maker. It drips water constantly. I had it replaced under warranty and within 3 months it was making slushy ice. I have two friends with this and they have the same issue. Water is always coming out of the ice dispenser and the floor is constantly wet. Seems like a design flaw that they may not have a fix for.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Needs Help
Davidamy03
1/21/2018
Read the reviews! Ice maker issues and they don't know how to fix the issue. We have had service out to fix but it doesn't work. Even the service man said that they have multiple issues with these
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Pretty refrigerator
HeatherT
6/24/2017
We fell in love with the look of this appliance but once we brought it home we quickly realized it is not nearly as functional as our old refrigerator was.
We have a large family and the refrigerator space inside is not easy to work with. It's not easy to adjust the shelves, things don't fit well. And the ice maker has a very small capacity. We're constantly running out of ice and it takes hours and hours to make more.
I'm very disappointed with this product. And it was very pricey.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice looking Fridge
FruiousAngel
5/28/2017
Great looking fridge! the black color is really nice compliment to the white kitchen we have. the showcase feature is awesome. I love it. The interior blue light is great too.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Just installed
737dawg
5/18/2017
Just had it installed. So far, so good. I'll update when in use for a while
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great looking fridge
Respect2me
5/12/2017
I just bought this unit. Ok looks so beautiful. I really love it. It's pretty new so I can't really say much on it but just that it's the best looking one I ever had. I am sure that it will answer all my needs. I specially love the option of the freezer/ fridge.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
LOVE THE FEATURES
Geeez
4/11/2017
This is our first refrigerator in 34 years. We spent a significant amount of time investigating the various brands, comparing features & quality of components and believe this was the best investment. We have been using it for one month & are still very happy with our decision. Obviously we cannot attest to longevity but installation went smoothly & unit functions as expected.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Features
2010Pony
3/7/2017
This 4 door version of a refrigerator is absolutely wonderful. Many times you do not need all of that freezer space and this works out perfectly. Another benefit is I really did not want a LARGE drawer for a freezer because things sometimes gets lost at the bottom: this is eliminated with it being somewhat of an upright freezer. Only negative thing I can say it does not really hold much ice in the ice maker. "In the door" ice maker may be a little better.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
Puzzel
1/31/2017
This is probably the best refrigerator that we have ever owned and we plan to purchase another one for our house in Canada when we return. The cooling section has ample storage capacity and convenient storage sections for different size containers. The flex section where one can control the temperature is also a great feature. Also, the filter for the water and ice must be a very good one as it makes our tap water taste much better.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Refrigerator
LearyinCT
1/25/2017
It's too early to tell much more then that I can't believe this product fits into the same space as the defunct one and has so much interior room. I have empty shelves. Who would have thunk! I'm not sure about the electric usage yet. It hasn't even been 2 weeks.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice Features
Nopie
1/8/2017
I'm having issues with ice machine. One week or so has gone by, still no ice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
I love the features.
Emma10
12/20/2016
I love the four doors. The showcase feature is a must. It's very convenient for us. I have the black stainless. LOVE IT! Simply beautiful. The refrigerator is a good choice for us. Very quiet. And the ice machine features are great.The shelve features are nice to have also.The stainless is very easy to keep clean. Again I LOVE IT.Highly recommend to family and friends.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Perfect 4 Me
CarolinaGirl007
12/18/2016
When my extended family visits, this fridge can handle everything we can dish out. The flexZone rocks! Depending on shopping focus and sales, we store wine, roast, bulk veggies, leftovers, lunch bags with bento boxes there. Don't expect to store a huge frozen pizza from Costco there. The fridge space does handle lots. Including 2 liter bottles!
I have noticed after using the water feature a few drops of water always drops out nearly 15 seconds after I fill my glass. I suspect that has something to do with the filter. I leave my glass in place a little longer as a "work around".
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Nice Look, but needs more Interior Space Adjustment Options
KarenSue
12/17/2016
The main reasons I selected this product were because:
#1) I liked the "Black Stainless" color,
#2) I disliked refrigerators with the big pull-out freezer drawer that you have to bend over to access the food in the bottom,
#3) I like the idea of the Showcase Door.
I've had the refrigerator about 3 weeks and this is what I can say.
1) The ice maker is adequate for the two of us, but it holds half the amount of ice than the one I had in my older side-by-side refrigerator. The ice cubes are a nice size and shape, but when you press the dispenser lever, you have to wait for the ice to dispense. You need to be careful that you don't press the WATER lever by accident! Also, removing and replacing the ice bin is a little harder than it should be.
2) The filtered water is a nice cool temperature and flows quickly. We enjoy that.
3) It seems like I had more space in my older refrigerator - even though the "capacity" was very similar. There aren't many adjustment options to reconfigure the interior shelves, resulting in wasted space. I finally purchased a bunch of clear plastic bins to help me utilize the available space. (Add that to the cost of the refrigerator.) I also purchased a roll of clear plastic liner to place under the bins so that when I pull out the bins, I don't scratch the glass shelves!
4) The glass shelving is inset in plastic frames, so there is a difference in the surface level. If your containers straddle that border, they will be tilted - another reason to use bins.
5) Some of the door bins are so narrow that they are virtually useless. In front of the ice dispenser, all that can fit is a package of lunch meat or a sandwich bag of catsup packets.
6) In the Showcase door, the pull-out bins have a configuration that uses up their storage space. The sides of the bin are "popped-out" right in the center. That keeps you from using about 1/2" on each end. I understand that this "pop-out" is what keeps the bins from sliding out of the doors, but it keeps me from using about an inch of space in each door bin, and there is no way that I can put two gallons of milk in the door--2 gallons would easily fit if the bins were redesigned, but at this point I can only store one gallon container plus a 1/2 gallon container, and there is left-over space in the sides of the bins that is virtually useless.
All in all, it's been an adjustment, but I do like the refrigerator, and given the current refrigerator selections, I would probably buy the same refrigerator all over again.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great refrigerator, excellent design and features, bigger than advertised
JoeMobile
12/15/2016
Keeping this short and sweet, we love our new refrigerator. The 4-door flex zone is super useful, especially since we already own a deep freeze. We just don't need as much freezer space so having the option of an extra refrigerator zone for drinks, deli meat, etc. is a huge plus for us.
The only downside with the refrigerator is really more in the specs provided. They claim that this is 35.75" wide but in reality it is more like 36" and even at that width it's TIGHT. We had to have our countertop (Silestone) trimmed to fit and also modify our cabinets slightly to accommodate the extra width. If this were true to the specs advertised, this would have fit without any modification. I knocked off one star for this because we had to scramble to get things adjusted just to get this installed properly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love this product
drlja
12/6/2016
I absolutely love the look and features of this product.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Smart design
KitchenHound
12/5/2016
This is a smart design that allows the owner to expand the refrigerator capacity by using the flex zone, which is the lower right of the unit. It can easily be utilized for freezer or refrigerator needs. The best feature is the front panel opens on the right side for easy access to the eggs and condiments without opening the fridge. It's really pretty too and no door handles that stick out. This would be the refrigerator I would have designed for myself.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Product. But door doesn't work as per the functionality
SudCamaro
12/1/2016
I liked this refrigerator. It has nice stainless steel touch with bright display and room to utilize.
It looks durable and the speakers are well equipped.
Only downside to this refrigerator is, the top doors doesn't close smoothly. You have to be a bit harsh on these doors. Else they stay open! especially the top left door. Price could have been a little lower, but not a major drawback.
Otherwise, it's a great refrigerator! I recommend.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Unique fridge
Sassy2Go
11/22/2016
Love the looks, drawers in freezer, and easy set up. The downfall is the ice maker as does not produce much ice.... surely they can improve on this.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Quiet
kadahlstrom
11/20/2016
have only had it for a couple of days and first thing I noticed is how quiet it is. Also looks down right nice in my kitche.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product is beautiful and has amazing features
Alwaysinthekitchen
11/16/2016
This fridge is amazing! It has so much room and is so easy to adjust the shelves for all your different needs. The lighting inside is beautiful and makes it so easy to find your items. The temperature is so easy to adjust and it keeps everything so cold. The showcase feature is wonderful and is perfect for my kids who are always in the fridge for something :)
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
great features, led lighting is great
richie44
10/13/2016
great looping refrigerator, functions are real easy to use, ice maker way too small
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the Flex Zone Feature
Hopkins
10/8/2016
We had to purchase a counter depth fridge and due to loss of space we opted for the flex zone. It allows us to have more fridge space while utilizing a deep freeze in the laundry room. Unfortunately the ice maker was already broke upon delivery. It will make ice, it just won't dispense it. Waiting on service order.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Product and Super Design
BeachGuy2
9/26/2016
This refrigerator really looks Great and has space to holds everything you need. Especially like the ability to change one section from a freezer to a refrigerator if needs change. Small complaint is the ice maker is slow as to why the performance rating was only Good.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Stylish/Clean Lines
Sabdill
9/21/2016
I have researched this refrigerator for sometimes, and love the various feature. What attracted me was the fourth door, the different functions it has. I freezer space in perfect and the draws to help separate foods is great. You don't have to bend to far to see what's in the freezer, because shelf and draws pull out. I love the sleek look of the refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it
Beerstoreage
9/15/2016
Great refrigerator! Good space, door space is awkward from our old style refrigerator but I'm sure we'll get used to it. Only thing we're not in love with now.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent so far
Jecjec
9/14/2016
Just received a new 4 door flex refrigerator. Luckily the design of the counter model allowed the installers to remove the doors to get into my extremely narrow entryway of my 165 year old home. Reassembly quickly completed and all seems fine. Love the flexibility of the lower unit. We are using it for freezer space. Suggest consideration of making the wine shelf compatible with the upper space.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
THIS PRODUCT HAS GREAT FEATURES & DESIGN
LuvaDealshopper
9/1/2016
I LOVE THE 4 DOOR DESIGN AND THE ABILITY TO HAVE THE BOTTOM RIGHT AS SOMETHING OTHER THAN A FREEZER. ALSO, THE SHOWCASE OPTION IS SUCH A GREAT IDEA. I CHOSE THE COUNTER-DEPTH BLACK STAINLESS STEEL - IT'S A SHARP LOOKING REFRIGERATOR.
THE ONLY DRAWBACK IS THE ICE MAKER IS PRETTY SMALL - I DONT EVEN HAVE ENOUGH ICE IN THE BUCKET TO MAKE A PITCHER OF ICE TEA IN THE ICE TEA MAKER. LUCKILY I HAVE ANOTHER REFRIGERATOR/FREEZER IN THE GARAGE I CAN USE.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Flex 4 door frigerator
MarkNY
8/31/2016
Style - great. Functionality - great. Love the flexible zone use from fridge to soft freeze to chill to freezer. The interior design and flexibility allows tons of storage, especially that partially used wine bottle that is tall. Some of the door storage on the ice maker side is very very small but the rest of the areas more than make up for that. The ice maker capacity is a little small but works. Refrigerator is on the top end of the price range. Only had for a few days at this point.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
EXCELLENT REFRIGERATOR
Simplysamsung
8/14/2016
Ever since this model came out, I was eyeing on it already. We were in luck because this model fit very well in the space where we had the old one. My family was really happy with the purchase because it fit to everybody's needs. The showcase door is what sealed my son's approval. We only had it for a month from purchase, and so far so good.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Happy Customer
Jamesgang53
7/21/2016
We purchased the Sumsung 4-door flex food refrigerator about one month ago after our old refrigerator died. I was looking for a freezer on the bottom as we had a side by side and I was never really happy with that one. The sales lady showed me this one and pointed out all the features. It's quiet, it has plenty of space and the ice maker is quiet and makes enough ice for us. I love the showcase door to grab items without opening the entire door. The lighting is fantastic and I can see everything. Shelves pull out smoothly, adjust easily. I'm using the entire bottom for freezer but love the idea of using the right side as a fridge if I choose to. I was reluctant to buy a stainless due to fingerprints. This wipes off easily with a soft cloth and window cleaner, no prints or smudges. Over all I love this refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Innovative
DORJ
7/21/2016
The Flex Zone got us into buying this refrigerator. There will be days when we don't need a freezer, just a chiller, or soft freezing feature. Very nice design and roomy. The showcase door saves energy, too. We're gonna buy the whole series.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very Attractive Design
moken
7/19/2016
The steel interior keeps everything much colder than previous refrigerators, but the exterior shows every finger print and needs wiping constantly. Looks good in a black and white kitchen.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product has great features
JulesAnn7
7/13/2016
I just got it today and I love it already. It is beautiful easy to wipe off on the finish. Has lots of room.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Black Stainless 4 door
3bmom
6/25/2016
This is a great fridge. I love the Flex fridge space and the show case door. The only thing I am disappointed in is the icemaker...it really doesn't make the amount of ice suggested. I can get 4 glasses of ice at lunch but unfortunately there are only a few cubes made by dinner. Given the cost of the fridge I wish Samsung would use a higher quality icemaker. Otherside I would have given the fridge 5 stars.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Awesome color and 4 door Flex is great
JayJackel
5/15/2016
We love the black color and interior lighting. By far the best refrigerator we ever had but it does have some holdbacks. Have the door trays are unusable as they are so small nothing can fit in them, and the unit takes forever to make ice.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
